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FREQUENTLY ASKED QUESTIONS

Everything you need to know

Need assistance? We have compiled answers to some of the most frequently asked questions below.

If you can’t find the answer you're looking for or need further help, feel free to reach out anytime.

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major Debit / Credit Cards and PayPal.

We are also happy to accept Bank Transfers for larger works.

Contact us directly for more information

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DO YOU SELL GIFT CARDS?

Yes. Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.

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CAN I HAVE MY ORDER GIFT WRAPPED?

We are very happy to wrap your order beautifully and send it directly to someone special with a handwritten note.

If you would like us to add a small message to your parcel email us with the details.

SHIPPING INFORMATION

SHIPPING WITHIN IRELAND

Smaller works: An Post 

Larger works: Courier Service ( Tracked / Traced /Signature Required for Delivery )

REST OF THE WORLD

Smaller works: Dispatched via FEDEX Express International or An Post

Larger works: Shipped with a Courier. Wooden crates are custom-made for works over a meter in length, ensuring safety and security. Unpacking requires a cross-head screwdriver. Shipping is cost-based, including the option for a bespoke crate if necessary.

Please note: Customs Charges may apply. Please look at your individual countries policy with regard recieving shipments from the EU.

DELIVERY TIMES

We aim to have all orders sent 3 - 5 days after they have been placed.

Orders within Ireland arrive 1 - 2 business days after shipping.
Orders to the UK/Europe arrive 4 - 7 business days after shipping.
Orders to the USA arrive 7 - 10 business days after shipping.
These shipping times are estimates and it can sometimes take longer.

 

PACKAGING

All orders are packaged up securely to ensure they arrive to you safely.

 

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Returns and Refunds
RETURNS & REFUNDS

Returns & Refunds are subject to the terms outlined here:

We allow returns within 14 days from the day you receive the artwork.

To return a product, please contact the artist by email to request a return.

**Please note** 

All artworks are your responsibility until they are received by us, we recommend that you use a secure and traceable shipping method.

 

All artwork returned for a refund must be returned at your own cost.

 

The cost of returning products must be covered by you. 

 

As soon as your returned artwork(s) are received by us, you will be refunded, within five working days, to the method of payment used when you placed your order.

 

You will receive a confirmation email when the artwork has been refunded.

 

Outside of 14 day period and within 30 days of the artwork purchase; an artwork can be exchanged for another artwork of the same value or higher, subject to the difference being paid if applicable and only if the artwork is returned in the same condition as it was sent. 

 

The returns policy above is not applicable to commissioned artwork(s) from the artist.

For details contact gentianlulanaj@gmail.com

 

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